When someone sends you an email, by default you just assume it’s fraud - Walter Wallis
Just automate it away. My job uses the phishing alarm button for reports, so I can’t totally automate the process, but I’ve set up a rule in Outlook to put all the phishing test emails in a separate folder based on the headers. I can just let them sit there if I want, or just hit the report button without thinking twice about it.
You deserve a raise.
I quit reporting any emails at my job. Reported one from an outside source once, but it wasn’t technically a phish. So I received mandatory online safety courses for “wrongly reporting a phishing scam”. Which was the same courses I was already forced to take a few months prior. I was pissed.
That’s gotta be one lazy IT team or a terrible training firm, if they’re expecting training to “solve” phishing, at the cost of causing security fatigue on users.
What a terrible policy.
In my firm, we never raise a fuss over someone suspicious of phishing, because it’s our job, not theirs.
If anyone was actually reporting so much that it’s impacting firm time, yah don’t sign them up for training, we just talk to them.
My workplace thanks us for reporting pretty much anything. What your place is doing is making people too scared to report. Smort.
Any time a user puts in a ticket about something they aren’t sure of, I thank them for being so careful and compliment their attentiveness. Makes them feel good and makes my life easier. Sure, lots of tickets are annoying, but dealing with people falling for shit is worse because they think I can fix everything.