About a month ago I got a notification that my subscription had been refunded and then another email that my account was terminated:

You are receiving this email because we have identified suspicious activity on your account. In order to protect our platform, we have refunded and canceled your subscription. You will no longer have access to ChatGPT Plus service.

This was after using the service for two months. I emailed and sent them a message almost immediately since I could prove my identity, but they haven’t responded back in almost a month. Their customer support appears to be non-existent.

I keep wanting to sign back up, but I’m still pissed about it. I’m guessing it is because I used a virtual card when I signed up and they don’t stay active for very long so I have to create a new one for each month of service. Usually I just get a failed payment notification and update my payment info with a new one which pulls from my bank account.

It sucks not being able to use the service though because it was so helpful at helping with programming tasks and Bard isn’t nearly as good. Has anyone had any luck getting through to support?

  • Isaac@lemmy.world
    0·
    1 year ago

    I haven’t needed to get to support yet, but this is good to know since I also use virtual cards.

    Maybe you can use SimpleLogin to make a new email address (this a new account).

    • John Richard@lemmy.worldOP
      01·
      1 year ago

      Thanks… I already use SimpleLogin and so that was my thought as well. I’m prob going to have to make sure I only connect from my residential IP though and that the billing info for the virtual card matches my general location.